E-Mail
POP Servers
Blocked Addresses
Piping
Mail Rules
Call Rules

General E-Mail settings

Maximum Number of AttachmentsZero(0) means that no attachments allowed
Maximum Size of an EmailIn Kbytes
Maximum Size per AttachmentIn Kbytes
Allowed AttachmentsDelimiter is ';'. For instance: doc;txt;rtf;html If empty, allow all.
Forbidden File TypesDelimiter is ';'. For instance: exe;scr;pif If empty, allow all.
No Auto-Reply To Incoming Emailschecked >Should PerlDesk send an auto-reply for incoming emails?
Disallow mail from Unregistered Userschecked >Checking this will require all users to have an account before they are able to log calls via email submission. Unchecking this allows anyone to log a call via email.
Charset of outgoing E-mailutf-8 recommended for multi-charset PerlDesk

Current POP servers

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No POP3 Servers Configured

Add POP servers

POP host
POP username
POP password
POP port
Keep Messages on server (days)

Blocked Addresses

:
No Addresses Configured

Add Address to Blocklist

Address
Address Type

E-Mail Piping

No Addresses Configured

Add New Incoming address

Address
Category

Create New Rule Whereby:

Having address in "FROM":
Specific words in the Subject:
Specific words in the Body:
Having address in "CC":
Having address in "TO":
Having specific priority:
Messages with attachments:

Then Perform The Following Action:

Move to department:
Copy to department(s):
Send copy to:
Assign to specific Staff user:
Mark by color:
Set priority:
Delete message:

Existing Mail Handling Rules

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No Rules Configured

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Create New Call Rule Whereby:

Having category:
Unresolved hours:
Unanswered hours:
Due in hours:

Then Perform The Following Action:

Notify staff:
Notify owner:
Notify user:
Assign to specific Staff user:
Set priority:
Escalate priority by:

Existing Call Handling Rules

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No Rules Configured

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