#!/usr/bin/perl %LANG = ( ################################################################# # ENGLISH TRANSLATION FILE # home => 'home', login => 'login', register => 'register', registration => 'Registration', welcome => 'welcome', callid => 'Call ID', status => 'Status', username => 'Username', password => 'Password', lpassword => 'Lost Password', remember => 'Remember Me', maintxt => 'Please log in to your help desk account below, or create an account.', createacc => 'CREATE HELP DESK ACCOUNT', notregistered=> 'NOT REGISTERED?', submit => 'Submit', step => 'Step', step1text => 'Please choose a username and password', step2text => 'Please Enter the following details', name => 'Name', email => 'E-mail', company => 'Company', mainreg => 'Thank you for creating a help desk account. You may now login and submit a trouble ticket for assistance. Please remember your login details for future reference. An email has also been sent to', complete => 'Complete', logout => 'LOG OUT', announcement => 'Announcement', reset => 'Reset', mailedpass => 'Thank you, your new password has been emailed to you', kb => 'KNOWLEDGE BASE', helpdesk => 'HELP DESK', search => 'Search', query => 'Query', category => 'Category', recarticles => 'Recent Articles', viewentry => 'View Entry', request => 'Request', subject => 'Subject', author => 'Author', results => 'Results', callid => 'Call ID', status => 'Status', whenlogged => 'When Logged', comments => 'Comments', welcome => 'Welcome', welc1main => 'Thanks for logging in to the help desk', welc2main => 'Any unresolved requests are displayed below', company => 'Company', profilemain => 'If you would like to update any of your details, please do so below. Changing your password will require you to log back into the members area.', profile => 'Profile', profilepass => 'If you would like to reset your password, please type it in twice. Changes are instant and you may need to log back in. If you want to retain your current password, please leave this blank.', lpasstext => 'Please enter your username and email address for your account, your new password will then be emailed to you', searchtext => 'Your search returned', logtext1 => 'Before Logging your call, check the ', kbsmall => 'Knowledge Base', logtext2 => ' as there may already be an answer to your question there', logtext3 => 'Please fill out all of the below details to submit your support request.', logtext4 => 'Please choose an appropriate priority number corresponding with the urgency of your request', urgent => 'urgent', inquiry => 'inquiry', category => 'Category', details => 'Details', logged => 'Logged', change => 'change', usfollow => 'User/Staff Follow-ups', addtocall => 'Add to Call', ulogin => 'Login', submitted => 'Submitted', thankyou => 'Thank you', time => 'Time', enewpass => 'Your password has been reset on the help desk, please see your new login information below:', enewreq1 => 'Thank you for submitting a support request. A summary of your request is below:', enewreq2 => 'Registered users may login to track the status of their request', erespons1 => 'has responded to your help desk request', erespons2 => 'Thanks for using the help desk, if you have any further difficulties or are required to respond to your request, please login to the help desk', ereg1 => 'Thank you for registering to use the online help desk system, should you ever experience any difficulties please login and submit your request and a member of staff will assist you as soon as possible. If the administrator has selected to approve new accounts you should receive the outcome of your registration shortly', kregards => 'Kind Regards', inindex1 => 'You have a total of', inindex2 => 'unresolved tickets', subrec => 'Thank you - Submission Received. Please see the tracking number below', subrec2 => 'Main Page', error1 => 'Please ensure that all the required fields are completed.', error2 => ' alredy exists', error3 => 'Please enter the', error4 => 'The passwords entered do not match', error5 => 'Please enter your', error6 => 'Invalid Login', back => 'Back', searchall => 'Search All', loggedout => 'You are now logged out', logbackin => 'Log Back In', profileup => 'Your profile has been updated. If you have modified your password, you may need to log back in', main => 'MAIN', sreq => 'SUBMIT NEW REQUEST', opencalls => 'OPEN REQUESTS', closedcalls => 'CLOSED REQUESTS', editprofile => 'EDIT PROFILE' , # newticket.email newt_v => 'Viewing Key', newt_help => 'Help Desk', # received_response.email urr_thank => 'Thank you for your message relating to help desk request', urr_view => 'View Your request online:', urr_we => 'We will respond to your request as soon as possible, you will receive notification of any staff responses by email.', # received_response_unregistered.email # activate.txt dear => 'Dear', uact_thank => 'Thanks for creating a help desk account, before you are able to use your new help desk account you must activate it by clicking the link below.', # response.txt ures_was => 'Was this response helpful? We would be grateful if you would submit a short rating for this response as part of our satisfaction monitoring.', ures_view => 'View Your Ticket Online:', # tipoftheday tip1 => 'Tip of the day', tip2 => 'Did you know that you can bookmark your favorite articles for later perusal?', # announcement.tmpl author_t => 'Author:', publish => 'Published:', ann_subject => 'Subject:', ann_ann => 'Announcement:', # auto_close.tmpl ac_hello => 'Hello', ac_req =>'Your request titled', ac_closed => 'has been automatically closed due to inactivity, you may re-open it by logging into the user help desk below:', ac_th => 'Thank you', # change_priority.tmpl priority => 'Priority', update => 'Update', cp_urgent => 'Urgent', cp_inquiry => 'Inquiry', # closereq.tmpl cr_close => 'CLOSE TICKET', cr_reason => 'REASON', # default.tmpl def_logged =>'Logged in as', def_logout => 'logout', def_not_log => 'Not Logged In', def_login => 'login', def_log_ticket => 'Log a Ticket', def_view => 'View My Tickets', def_prof => 'My Profile', # license stuff authen2 => 'powered by PerlDesk', raise => 'Powered by PerlDesk', sky => 'Copyright © 2002-5', travel => 'PerlDesk', authen => '(LogicNow LTD)', # edit_note.tmpl en_edit => 'Edit', en_call_id => 'Call ID', en_edit => 'EDIT NOTE', # emailedpass.tmpl ep_reg => 'REGISTER', ep_new_req => 'NEW REQUEST', ep_track => 'TRACK REQUEST', ep_trouble => 'TROUBLESHOOTER', ep_art => 'ARTICLES', # emailreq.tmpl er_er => 'EMAIL REQUEST', er_adr => 'ADRESS', # kb.tmpl kb_art => 'Articles', kb_thank1 => 'Thank you for visiting the', kb_know => 'Knowledge Base, below you will find our most recently added articles and documents. Please navigate through our available knowledge base categories on the left.', kb_sa => 'Search in all', kb_key => 'Search by keywords', kb_subj => 'Search by subject', kb_sart => 'Search by articles', kb_sub => 'Subject', kb_time => 'Timestamp', kb_notfound => 'No articles found matching your criteria', kb_prev => 'previous', kb_next =>'next', # kb_article.tmpl kba_kb => 'Knowledge Base', kba_tc => 'Topic Categories', kba_by => 'by', kba_ao => 'Article Options', kba_ea => 'Email Article', kba_print => 'Print Article', kba_see => 'See also', kba_book => 'Bookmark Article', # kb_contents.tmpl kbc_con => 'Contents', kbc_here => 'Here is the list of the articles', # kb_glossary.tmpl kbg_all => 'VIEW ALL', kbg_no => 'No Glossary Items Found', # kb_results,tmpl kbr_kb => 'KB', kbr_ar => 'ARTICLES', kbr-back => 'go back', kbr_still => 'Still need help?', kbr_log => 'Log a Ticket', # kbdefaults.tmpl kbd_search => 'Search', kbd_pop => 'Popular Topics', # list.tmpl li_open => 'open requests', li_ress => 'resolved requests', li_in => 'IN', # listcals.tmpl lc_tf => 'Ticket Filters', lc_fd => 'filter by Department', lc_ps => 'Please select', lc_fa => 'Filter by Assignment', lc_li => 'Licensee Information', lc_id => 'ID', lc_lb => 'Logged By', lc_s => 'Subject', lc_dep => 'Department', lc_status => 'Status', lc_wl => 'When Logged', # login.tmpl # ep_reg => 'REGISTER', # ep_new_req => 'NEW REQUEST', # ep_track => 'TRACK REQUEST', # ep_trouble => 'TROUBLESHOOTER', # ep_art => 'ARTICLES', lg_h => 'home', lg_lg => 'login', lg_for => 'If you have forgotten your support password, please click below:', lg_blg => 'Login', # membermain.tmpl mm_p => 'PAGE', mm_disp => 'Displaying', mm_of => 'of', mm_res => 'results', # profile.tmpl pr_ep => 'EDIT PROFILE', ep_sec => 'Secondary Email', ep_pd => 'Your profile data is your personal account information and settings.', ep_sec => 'If you would like to update your contact information, such as email please do so on the right.', ep_th => 'You may also change your password, after doing so, you will be requi to login again.', # profile_updated.tmpl pu_p => 'Please', # rate_response.tmpl rr_keep => 'To keep track of user satisfaction, we would like you to tell us how helpful this response was.', rr_td => 'Ticket Details', rr_rid => 'Response ID', rr_st => 'Staff Member', rr_rat => 'Rating', rr_very => 'Very Helpful', rr_help => 'Helpful', rr_sat => 'Satisfactory', rr_not => 'Not Helpful', rr_poor => 'Poor', rr_n => 'Name', # redirect.tmpl rd_click => 'click here', rd_if => 'if you are not automatically forwarded', # register.tmpl ref_pl => 'Please fill in the fields on the right to create a help desk account.', reg_reg => 'Registering for a help desk account takes only a minute and allows you to view and track any of your submissions from the web interface.', # reopen.tmpl ro_ro => 'RE-OPEN TICKET', ro_r => 'REASON', ro_s => 'Submit', # submitreq.tmpl sr_before => 'Before logging your request, have you searched our knowledge base articles?', sr_your => 'Your Information', sr_email => 'Email', sr_spec => 'Request Specification', sr_art => 'Articles', sr_back => 'go back', sr_detail => 'Detail Your Request', sr_att => 'Attachment', sr_acc => 'Accepted File Types:', # submitreq_answer.tmpl sra => 'Before logging your request, have you searched our knowledge base articles?', sra_your => 'our ticket has not been logged yet!', sra_we => 'We have searched our article database and have found the following articles that may be helpful to you,', sra_soon => "if this doesn't answer your question(s), please push the 'Submit' button below and our staff will respond to your ticket soon.", sra_tried => "We tried to find an answer on your ticket in our KB, but no matches was found, so please push the 'Submit' button below and our staff will respond to your ticket soon.", # track.tmpl tr_if => 'If you are already a registered user, it is recommended you login to the members area to track a support issue.', tr_may => 'You may track an existing request to the right by entering the required information. Existing users can log in to view all open requests.', tr_req => 'Request ID', tr_key => 'Key', tr_track => 'Track', # track_save.tmpl ts_ss => 'Submission Saved', ts_thank => 'Thank you, this request has been updated', # track_view.tmpl tv_el => 'Elapsed Time', tv_la => 'Last Action', tv_name => 'Name', # tshooter-list.tmpl trl_step => 'Step by step troubleshooters assist you in pin pointing a specific problem or answering a specific question.', trl_tr => 'Troubleshooter', trl_welcome => 'Welcome to the troubleshooter, please heck the below step by step articles for assistance with a specific problem or question. If you still require assistance, please log a support ticket.', # tshooter.tmpl tsh_step => 'Step no.', # viewticket.tmpl vt_pr => 'PRINT REQUEST', vt_er => 'EMAIL REQUEST', vt_ct => 'CLOSE THIS TICKET', vt_ss => 'Sub Status', vt_dd => 'Due Date', vt_since => 'Since Last Action', vt_edit => 'EDIT', vt_rate =>'Rate This Response', # STAFF # assign.email sae_has => 'has assigned a help desk request to you, please find the tracking details below.', # add_kb.tmpl ak_det => 'Details', ak_cat => 'Category', ak_key => 'Keyword', ak_eg => 'e.g. keyword1 keyword2 keyword3', ak_at => 'Article Text', ak_select => 'Select method of adding article:', ak_ifyouupl => "If you upload *.txt file - this file will be uploaded by the same way, as it's content is entered into description textarea.", ak_2 => "f you upload *.html or *.html file - then html-content will ^M be uploaded as article. Other way - file you're attached will ^M be uploaded and will be showed/started to download by clicking ^M on the article link in KB.", ak_code => '[code] YOUR TEXT [/code]', ak_error => '[error] YOUR TEXT [/error]', # add_kb_category.tmpl akc_ac => 'Add Category', akc_cn => 'Category Name', akc_sc => 'Sub-Category of:', # addtokb.tmpl akb_res => 'ADD RESPONSE TO KB', akb_thank => 'Thank you, your response has been saved. You have chosen to add this response to the KB. Please complete/modify the entry below.', akb_cat => 'KB Category', akb_keys => 'Keyword', akb_question => 'QUESTION', akb_answer => 'ANSWER', # announcement.tmpl ann2_ann => 'ANNOUNCEMENT', # assign.tmpl as_ass => 'Asign Internal', as_below => 'Below you can assign this request to another department.', as_staff => 'Staff Member', as_un => 'Unassigned', as_comments => 'Comments', # change_owner.tmpl ch_ownership => 'Change Ownership of This Request', ch_nu => 'New Username', # contacts.tmpl con_con => 'Contacts', con_ea => 'Email Adress', con_you => "You don't seem to have any contacts. You may", con_cr => 'create contacts now', con_add => 'Add', con_view => 'View / Edit', con_delete => 'Delete', # default.tmpl def2_unr => 'Unresolved', def2_t => 'Tickets', def2_res => 'Resolved', def2_text => 'Text', def2_main => 'Main', def2_log => 'Log Request', def2_pd => 'PerlDesk|KB', def2_con => 'Contacts', def2_perf => 'My Performance', def2_out => 'Logout', # delete_kb_category.tmpl dkb_are => 'Are you sure you want to remove this article?', dkb_yes => 'Yes, Delete', # delete_request.tmpl dreq_del => 'Delete Request', dreq_yes => 'Yes, delete.', # edit_acronym.tmpl sea_add => 'Add a new article', sea_man => 'Manage Categories', sea_acr => 'Acronyms', sea_glo => 'Glossary', sea_edit => 'Edit Acronym', sea_ac2 => 'Acronym', sea_eg => 'EG.', sea_text => 'Text', sea_eg2 => 'e.g.', # edit_contact.tmpl sec_edit => 'Edit the contact', sec_add => 'Add a new contact', sec_addr => 'Address', sec_wsu => 'Web Site URL', sec_pho => 'Phone', sec_save => 'Save', sec_cancel => 'Cancel', # edit_kb_category.tmpl sekb_sc => 'Sub-Category of:', # editcall.tmpl sed_er => 'EDIT REQUEST', # editpre.tmpl sep_del => 'delete template', sep_edit => 'Edit Pre-Defined Response', sep_sub => 'Subject:', sep_con => 'Content:', sep_edit2 => 'Edit This Response Template', # inbox.tmpl si_inst => 'Instant Messenger', si_inst2 => 'INSTANT MESSENGER: INBOX', si_from => 'From', si_date => 'Date', si_com => 'COMPOSE NEW MESSAGE', # kb.tmpl skb_opt => 'Options', # kb_article.tmpl skba_kb => 'KB - KNOWLEDGE BASE', skba_add =>'ADD A NEW ARTICLE', skba_cat => 'CATEGORIES', skba_view => 'VIEW ENTRY', skba_read =>'Read', skba_times => 'times', # kbacronym.tmpl # kbglassary.tmpl skbg_add => 'Add New Glossary Item', skbg_short => 'Short Name', skbg_eg => 'EG. Operator', skbg_des => 'Description', skbg_text => 'e.g. A help desk user with access rights to manage and respond to help desk tickets raised or assigned to him/her.', # kboptions.tmpl # listcalls.tmpl slc_dep => 'Department Filter', slc_auto => 'Auto Refresh Page', slc_my => 'My Tickets', slc_over => 'Overdue', slc_no => 'No Requests Found', slc_del => 'Delete Selected', slc_resp => 'Respond to Selected', slc_take => 'Take Ownership', slc_min => 'Every Minute', slc_3 => 'Every 3 Minutes', slc_5 => 'Every 5 Minutes', slc_15 => 'Every 15 Minutes', slc_30 => 'Every 30 Minutes', slc_web => 'Web Desk Submission', slc_mail => 'E-Mail Submission', slc_staff => 'Awaiting Staff Response', slc_staff2 => 'Staff Submission', slc_wait => 'Awaiting User Response', # locked_ticket.tmpl slock => "This ticket is locked now, because a member of staff is responding to it. The time it was locked is . If you think it's locked by mistake, or you would like to unlick it - please ", # login.tmpl slog => 'PerlDesk Login', slog_auth => 'You must be authorized', slog_auth2 => 'user ot access this section', slog_auth3 => 'Authorization Required', # lookup.tmpl slk_log => 'CALL CENTER: LOG A NEW CALL', slk_cus => 'Customer Lookup', slk_look => 'Lookup:', slk_in => 'IN', slk_url => 'URL', # lookup_results.tmpl slr_user => 'USER LOOKUP', slr_log => 'LOG A CALL ON BEHALF OF THIS USER', slr_sorry => 'Sorry', slr_text => ', there were no results matching your query.', # mass_respond.tmpl smr_status => 'STATUS', smr_closed => 'Closed (Resolved)', smr_open => 'Open (Unresolved)', smr_hold => 'Hold (In Progress)', smr_please => 'Please note, this procedure will not send notifications to clients and will not adjust response timings.', # msgcompose.tmpl smc_comp => 'INSTANT MESSENGER: COMPOSE', smc_from => 'From:', smc_to => 'To:', smc_user => '(username)', smc_send => 'Send Message', # msgreply.tmpl # msgview.tmpl smv_view => 'INSTANT MESSENGER: VIEW MSG', smv_inbox => 'INBOX', smv_comp => 'COMPOSE', smv_sent => 'Sent:', smv_reply => 'REPLY', smv_delete => 'DELETE', # newcall.tmpl snc_email => 'Contact Email', snc_lookup => 'Lookup', snc_ass => 'Assign To', snc_email => 'Email User', # own.tmpl sown_claim => 'Claim ownership of request ID', sown_your => 'Claiming ownership of this call will alert other techs that this call is being worked on by yourself.', sown_c => 'Claim Ownership', # perf.tmpl spf_rev => 'Total Reviews', spf_cl => ' Total requests closed', spf_time => 'YOUR AVERAGE RESPONSE TIME', spf_fig1 => 'figure 1. current call status', spf_fig2 => 'figure 2. current call status', spf_rat => 'Your Rating', spf_clo => '% of all closed requests', spf_res => 'Response Reviews', spf_rat2 => 'Rating:', spf_no => 'No rating found', # predef.tmpl spre_add => 'Add Pre-Defined Response', spre_add2 => 'Add This Response To Template', # priority_list.tmpl sprl_add => 'You have a new private message, please click on the inbox link to view', sprl_sa => 'STAFF AREA', sprl_wel => 'Welcome to the staff area ', sprl_wel2 => ', here you can manage incoming requests and manage your personal settings.', sprl_wel3 => 'Welcome', sprl_thank => 'Thank you for logging into the staff area', sprl_thank2 => ' , below you can view an overview of support requests in your departments.', sprl_aw => 'Awaiting Response', sprl_in => 'PM INBOX', sprl_open => 'open', sprl_you => 'You have', sprl_unr => 'unread private messages', sprl_my => 'MY TICKET BIN', sprl_tickets => 'private/assgned tickets.', sprl_view => 'view tickets', sprl_va => 'view all unresolved', sprl_em => 'EMERGENCY', sprl_new => 'NEW', sprl_open => 'OPEN', sprl_ann => 'ANNOUNCEMENTS', sprl_ann2 => 'Announcements', # profile.tmpl spro_con => "'s Configuration", spro_pre => 'Pre-Defined Responses', spro_if => 'If you find yourself answering the same question over again, you can set-up a simple pre-defined answer which you can then use when you respond to a call.', spro_your => 'Your Templates', spro_add => 'ADD', spro_sound => 'Sound Alert', spro_this => 'This will play a sound on the main page, when refreshed if a new call is logged.', spro_not => 'Notification', spro_num => 'Number of new tickets limit on Main page (0 means "show all")', spro_def => 'Default template(design)', spro_pic => 'Your picture', spro_no => '(no larger then 70x85 pixels)', spro_please => 'Please leave the passwords blank if you would like to leave your current password unchanged.', spro_sig => 'Signature', spro_ysig => 'Your Signature:', spro_added => '(Added to responses)', # redirect.tmpl # report.tmpl # search.tmpl ssea_req => 'Search Requests', ssea_own => 'Ownership Search', ssea_owner => 'Owner', ssea_view => 'ViewTickets By Ownership', ssea_query => 'Search Query', ssea_query => 'Query', ssea_field => 'Field', ssea_sender => "Sender's email Adress", ssea_res => 'Results Per Page', # search_results.tmpl sser_res => 'Search Results', sser_no => 'No results found', # staffmain.tmpl ssm_thank => 'Thank you for logging into the staff area , below you can view an overview of support requests in your departments.', ssm_em => 'Emergency', ssm_new => 'New', ssm_open => 'Open', ssm_day => 'Daily Planner', ssm_title => 'Title', ssm_no => 'No Announcements Set', ssm_hide => 'Hide This Column', # staffnote.tmpl ssn_status => 'STATUS', ssn_ss => 'SUB STATUS', ssn_auto => 'AUTO CLOSE', ssn_pri => 'PRIVATE RESPONSE', ssn_cc => 'CC', ssn_due => 'DUE DATE', ssn_time => 'TIME SPENT', ssn_yes => 'Yes', ssn_no => 'No', ssn_mins => '(mins)', ssn_pri => 'Private responses are viewable by staff members only.', ssn_pre => 'PRE-DEFINED RESPONSE', ssn_f => 'F', ssn_ile => 'ILE', ssn_notify => 'NOTIFY', ssn_send => 'Send user notification of this response ?', ssn_add => 'ADD TO KB', ssn_take => 'TAKE OWNERSHIP', ssn_send => 'SEND ANSWER TO ALL USERGROUP', ssn_note => 'note then all members of usergroup could access ticket', ssn_req => 'Request Body', # tasks.tmpl sta_edit => 'edit', sta_del => 'delete', sta_off => 'turn off', sta_on => 'turn on', sta_show => 'Show all tasks', sta_add => 'add new task', # userview.tmpl suv_staff => 'Staff', suv_user => ': Users: View User', suv_back => 'BACK TO CALL', suv_name => 'Name:', suv_email => 'Email:', # view_review.tmpl svr_back => 'Back To Request', svr_sr => 'Staff Response', svr_resp => 'Response ID', svr_user => 'User Review', svr_u => 'User', # viewbyuser.tmpl svb_view => 'VIEW ALL REQUESTS BY', # viewticket.tmpl svt_view => 'view all requests by', svt_view => 'view user details', svt_ch => 'change ownership', svt_upd => 'UPDATE PRIORITY', svt_as => 'ASSIGN INTERNAL', svt_del => 'DELETE REQUEST', svt_print => 'PRINT REQUEST', svt_claim => 'CLAIM OWNERSHIP', svt_upd => 'UPDATE STATUS', svt_hold => 'HOLD', svt_clse => 'CLOSE', svt_own => 'Ownership', svt_work => 'Working Time', svt_hours => 'Hours', svt_minutes => 'minutes', svt_locked => 'This ticket is locked now, because a staff member started to respond to it. The duration of it being locked is', svt_if => 'If you think it has been locked by mistake, please', svt_edit => 'EDIT TICKET', svt_file => 'File Attachment:', svt_us => 'User/Staff Responses', svt_editr => 'Edit Response', svt_userr => 'User Rating:', svt_staffa => 'STAFF ACTION:', svt_quote => 'Quote and Respond', svt_resp => 'Respond To Ticket', svt_history => 'History Overview', # ADMIN # viewticket.tmpl avt_view => 'Viewing Ticket', avt_remove => 'remove ticket', avt_block => 'block address', avt_resp => 'Responses', avt_log => 'Activity Log', # websettings.tmpl aws_admin => 'Admin', aws_settings => 'Settings', aws_webd => 'Web Desk Charset', aws_charset => 'Charset of web-interface of PerlDesk', aws_this => "This can be useful if you set to convert all incoming mail to one charset or it's usual for using another encoding for you area. Set here charset, if you don't want to use default charset(latin1) for output. Charset should be set in standart charset mode for headers like: windows-1252, utf-8, koi8-r,.. etc.", aws_urgent => 'Urgent Ticket Notification', aws_nota => 'Notification Address', aws_desk => 'Desktop Notification Utility', aws_md5 => 'MD5 KEY', aws_this2 => 'This utility is available from the PerlDesk license area and allows instant notifications to appear on your desktop when a new ticket is logged.', aws_gen => 'GENERATE NEW KEY', aws_intell => 'Intelligent Answer Options', aws_enin => 'Enable Intelligent Answer', aws_enthis => "Enabling this will try to find answers on every users request. Also, submiting will go in two stages: first - proposing the results to user, if user will not be satisfied by the proposed KB article(s), he can click on 'Submit' and ticket will be loged by standart method", aws_enbuiltin => 'Enable building IA related links in KB', aws_enfooter => "Enabling this will try to use same idea in building of related links in the footer of articles. Otherwise, it's based on keywords only.", aws_build => 'Re-Build DB for Intelligent Answer', aws_rebuild => 'Re-Build', aws_byclick => 'By clicking this - the whole db needed for intelligent answer will be rebuilt and based on you current KB. This will be needed to do for all, who made upgrades from previous versions of PerlDesk, where there were no such feature. The process can take some time.', aws_login => 'Login / Session Options', aws_useip => 'Use IP in Cookie', aws_useen => 'Enabling this will record the users IP address in the session cookie, which will then be checked on every user call. If your users experience session problems or automatic logouts you may want to try disabling this.', aws_action => 'Action', aws_req => 'Require Logged In User', aws_submit => 'Submit Request', aws_viewt => 'View Ticket', aws_respond => 'Respond', aws_enablingany => "Enabling any of the above will allow users to take the actions without having an account or logging in, for example, enabling 'Submit Request' will activate a global submission form for your installations.", aws_staffrat => 'Staff Rating', aws_enableresp => 'Enable Response Rating', aws_enableresp2 => 'Enabling this feature will give the additional feature or tracking the satisfaction of your clients and users, when a ticket is closed a user will be able to rate the staff members response and add a comment.', aws_type => 'Type Of User', aws_default => 'Default Template', aws_youcan => 'You can set here default templates for all types of users.', aws_uoptions => 'User Optionas', aws_minimum => 'Minimum Password Chars', aws_allpass => 'All user passwords must be longer than x charachters defined above. It is recommended you set this to 6 or above.', aws_userval => 'USER VALIDATION', aws_adminmust => 'Admin must approve all new accounts', aws_auto => 'AUTO REGISTER BY EMAIL', aws_emailval => 'EMAIL VALIDATION', aws_signup => 'SIGNUP NOTIFICATION', aws_autotext => 'Auto-register all new users that log tickets by email', aws_usermust => 'User must verify email before account is active', aws_sendad => 'Send the Administrator an email when a new perlDesk account is created', aws_update => 'Update Help Desk Settings', aws_ticketq => 'Ticket Questions', aws_ticketyou => "You can change the order these fields will appear on the submit ticket pages by modifying the order field, to delete a field leave it blank and click 'go'", aws_addf => 'Add Field', aws_order => 'ORDER', aws_signupp => 'Signup/Profile Questions', aws_these => 'These fields will appear on the signup page and the users profile, you can remove them and/or add new fields.', # viewannouncement.tmpl # view_blocked.tmpl avb_inc => 'Incoming Email Settings', avb_blo => 'Blocked Listings', avb_rem => 'Remove Address', # userview.tmpl auv_users => 'Users', auv_view => 'View User', auv_delete => 'Delete User', auv_viewreq => 'View Requests', auv_edit => 'Edit User', auv_det => 'Users Details', auv_value => 'Value', auv_usergroup => 'Usergroup:', auv_dep => 'Departmental Submissions', auv_others => '*Others reflects departments which have since been removed from the system', auv_hold => 'Hold', auv_closed => 'Closed', auv_total => 'Total', # userllist.tmpl aul_display => 'Display Users', aul_searchu => 'Search Users', aul_total => 'Total:', aul_ug => 'User Group', # usercalls.tmpl auc_req => 'Requests', auc_t => 'Total of', # tshooter_list_admin.tmpl atla_add => 'Add/Edit TroubleShooter:', atla_ae => 'Add/Edit', atla_del => 'Delete TroubleShooter:', # tshooter_admin_editbranch.tmpl ateb_edit => 'Edit branch:', ateb_ans => 'Answer:', ateb_bnn => 'Branch name(for next level):', ateb_question => 'Question(for next level):', # tshooter_admin.tmpl ata_set => 'TroubleShooter settings:', ata_rootn => 'Root branch name:', ata_main => 'Main question:', ata_add => 'Add/Save', ata_addto => 'Add branch to:', ata_ans => 'Answer:', ata_del => 'Delete Branch(with all childs):', # temp.tmpl at_temp => 'Templates', at_you => 'You can update the whole look of this help desk by editing the below templates. The main template is default.tmpl , all other template files are parsed inside. Some of the templates also contain tags which the script substitutes with data, please retain these in the templates to ensure the script functions.', at_this => 'This will allow you to edit the templates of the ACTIVE template set only, to edit the default PerlDesk Templates here, please set your theme to BASE in the Web Desk Settings.', # tasks.tmpl ats_tasks => 'Tasks', ats_over => 'Overview', # stats.tmpl ast_help => 'Help Desk Stats', ast_these => 'These are the overall statistics for your perldesk installation. The average response time records all staff members response times to give an accurate figure.', ast_average => 'AVERAGE RESPONSE TIME', ast_support => 'SUPPORT REQUESTS', ast_open => 'OPEN TICKETS', ast_hold => 'HOLD TICKETS', ast_closed => 'CLOSED TICKETS', ast_total => 'TOTAL', ast_o => 'Open Tickets', ast_h => 'Hold Tickets', ast_c => 'Closed Tickets', ast_accounts => 'ACCOUNTS', ast_tu => 'TOTAL USERS', ast_ts => 'TOTAL STAFF', ast_sm => 'SUBMISSION METHODS', ast_web => 'WEB DESK', ast_email => 'EMAIL', ast_staff => 'STAFF LOGGING', a_s_admin =>'Admin', a_s_staff =>'Staff', a_s_add =>'Add Login', a_s_per =>'Personal Details', a_s_name =>'Name', a_s_email =>'Email', a_s_log =>'Log-in Details', a_s_user =>'Username', a_s_pass =>'Password', a_s_uinf =>'User Info', a_s_city =>'City', a_s_addr =>'Address', a_s_state =>'State', a_s_zip =>'Zip', a_s_coun =>'Country', a_s_phone =>'Phone', a_s_mob =>'Mobile', a_s_comm =>'Comments', a_s_dep =>'Departmental Access.', a_s_by =>'By selecting this, you can restrict members of staff to certain areas of the help desk, and they can only deal wit that area. You can select GLOBAL access for a user which will give them full access to all departments.', a_s_acc =>'Access', a_s_not =>'Notify of new calls?', a_s_sub =>'Submit', a_u_usgr =>'User Group', a_u_send =>'Send Registration Email?', a_m_wadm =>'Welcome, Administrator!', a_m_thank =>'Thank you for logging into the administration area of PerlDesk, please navigate through the sections above to customize the help desk and manage your installation. Please refer to the PerlDesk website if you experience any problems.', a_m_pd =>'PerlDesk', a_m_rel =>'Release', a_m_home =>'Home', a_m_pd_site =>'PerlDesk Site', a_m_forums =>'Forums', a_m_sf =>'Support Forums', a_m_ln =>'LogicNow', a_m_cs =>'Company Site', a_m_la =>'License Area', a_m_lal =>'License Area Login', a_m_ao =>'Accounts Overview', a_m_ua =>'User Accounts', a_m_sa =>'Staff Accounts', a_m_total =>'Total', a_m_sr =>'Support Requests', a_m_ot =>'OPEN TICKETS', a_m_ht =>'HOLD TICKETS', a_m_ct =>'CLOSED TICKETS', a_m_gs =>'graphical stats', a_m_li =>'License Information', a_m_si =>'Server Information', a_e_ann =>'Announcements', a_e_edit =>'Edit', a_e_ad =>'Annoucement Details', a_e_subj =>'Subject:', a_e_body =>'Body:', a_n_ca =>'Current Announcements', a_n_id =>'ID', a_n_title =>'Title', a_n_opt =>'Options', a_n_pna =>'Post New Announcement', a_n_to =>'To', a_n_us =>'Users', a_n_st =>'Staff', a_n_sub =>'Subject:', a_n_du =>'Display Until ', a_n_for =>'Forever', a_n_mess =>'Message', a_n_email =>'Email', a_n_save =>'Save', b_p_app =>'Apply Point of Restore or Backup of Your Database', b_p_you =>'You can create or apply some of backups of your database below', b_p_no =>'No Backup or Upgrade files have been found, please ensure the backup directory is set in the ', b_p_conf =>'conf.cgi', b_p_file =>' file, and you have placed the default .sql files within it.', b_p_upg =>'Upgrade', b_p_res =>'Restore', b_p_del =>'Delete', b_p_dow =>'Download', b_p_byd =>'Backup Your Database ', b_p_ycc=>'You can create a backup of your database below, this backup would contain ALL data from your installation. ', b_p_nof =>'Name of Backup', b_p_yc =>'Your comments', b_p_file =>'Filename', b_p_back =>'backup.sql', b_p_cb =>'Create Backup', b_p_point =>'Point of restore', b_p_fr =>'From DB', b_p_frf =>'From file:', b_p_filter =>'Filter', b_p_wof =>'(Works only for DB backup with this version of perlDesk)', b_p_sad =>'Structure and Data ', b_p_do =>'Data Only ', b_p_so =>'Structure Only ', b_p_cb =>'Create Backup', c_t_con =>'Contacts', c_t_ea =>'Email Address', c_t_you =>"You don't seem to have any contacts. You may", c_t_ccn =>'create contacts now', c_t_add =>'Add', c_t_del =>'Delete', c_t_view =>'View / Edit', d_f_url =>'URL', d_f_comp =>'Company', d_f_main =>'Main', d_f_ann =>'Announcements', d_f_con =>'Contacts', d_f_lic =>'License', d_f_stat =>'Statistics', d_f_log =>'Logout', d_f_pd =>'perlDesk is a LogicNow Ltd. product.', d_r_dr =>'Delete Range', d_r_fill =>'Fill in the required fields below to delete a range of tickets.', d_r_fr =>'From ID', d_r_ti =>'To ID', d_r_filter =>'Filter', d_r_dco =>'Delete Closed Only', d_r_da =>'Delete All', d_r_dr =>'Delete Range', d_s_are =>'Are you sure you want to delete', d_s_del =>'? Deleting this member of staff will remove them completely from the help desk.', d_s_yes =>'Yes, Im sure. Delete', d_u_users =>qw(Users), d_p_dep =>'Departments', d_p_ad =>'Add Department', d_p_ass =>'Assign all tickets in this department initially to:', d_p_oe =>'OUTGOING EMAIL', d_p_dfn =>qw(Department's "From Name":), d_p_dfe =>qw(Department's "From Email":), d_p_hd =>'Hidden Department:', d_p_if =>'If a department is hidden, end-users are unable to directly log requests in this department, it will be treated as an internal staff department.', e_c_ec =>'Edit the contact', e_c_anc =>'Add a new Contact', e_c_comp =>'Company', e_c_wsu =>'Web site URL', e_c_can =>'Cancel', e_d_dep =>'Department', e_d_aat=>'Assign all tickets in this department initially to:', e_d_dfn =>qw(Department's "From Name":), e_d_dfe =>qw(Department's "From Email":), e_t_ef =>'EDIT FILE', e_t_td =>'TEMPLATE DESCRIPTION', e_p_delt =>'delete template', e_p_epr =>'Edit Pre-Defined Response ', e_p_con =>'Content:', e_p_etrt =>'Edit This Response Template', e_s_es =>'Edit Staff', e_s_cd =>'Contact Details', e_s_not =>'Notification', e_s_ra =>'Report Access', e_s_ap =>'Access Password', e_s_si =>'Staff Info', e_s_pdr =>'Pre-Defined Responses', e_s_temp =>'Templates', e_s_da =>'Departmental Access', e_s_sg =>'(Select GLOBAL if you wish to grant this user full roaming access to the help desk)', e_u_eu =>'Edit User', e_u_se =>'Secondary Email', e_m_ies =>'Incoming Email Settings', e_m_prs =>'POP Retrieval Settings', e_m_sa =>'Submission Access', e_m_rr =>'REQUIRE REGISTRATION', e_m_stt =>'Setting this to Yes will require all users to have an account before they are able to log calls via email submission. Setting it no No allows anyone to log a call via email.', e_m_gmc =>'General Mail Configuration', e_m_mno =>'MAX NUMBER OF ATTACHMENTS
zero(0) means that no attachments allowed', e_m_mso =>'MAX SIZE OF EMAIL
in Kbytes', e_m_mse =>'MAX SIZE OF EACH ATTACHMENT
in Kbytes', e_m_aeo =>"ALLOWED EXTENSIONS OF ATTACHMENTS
delimiter is ';'. For instance: doc;txt;rtf;html
If empty - allow all.", e_m_feo =>"FORBIDDEN EXTENSIONS OF ATTACHMENTS
delimiter is ';'. For instance: exe;scr;pif
If empty - allow all.", e_m_aao =>'AUTO-ANSWER ON INCOMING MAIL
Should PD answer on incoming mail, received by email/pop-email.cgi ?', e_m_cco =>'CONVERT CHARSET OF ALL INCOMING EMAILS TO:
utf-8 recommended for multi-charset PerlDesk', e_m_ba =>'Blocked Addresses', e_m_bd =>'Blocked Domains', e_m_view =>'view', e_m_dom =>'Domain', e_m_iea =>'Incoming Email Addresses', e_m_mia =>'Manage Incoming Addresses', e_m_ani =>'Add New Incoming Address', em_s_es =>'Email Staff', em_s_byc =>'Below, you can send an email to all staff members.', em_s_fe =>'From Email', em_u_eu =>'Email Users', em_u_byc =>'Below, you can send an email to all users with a registered account on the help desk.', em_u_fe =>'From Email', ex_u_eu =>'Export Users', ex_u_utu =>'Using the user export tool you can save user data to a text file, this file can take some time to generate depending on the database size. Please specify the delimiter to use when creating this file.', ex_u_fd =>'Field Delimiter', ex_u_gen =>'Generate', ex_u_pc =>"Please choose 'Save as' when prompted by your browser and save the file to the location of your choice.", inbox_imi =>'INSTANT MESSENGER: INBOX', inbox_from =>'From', inbox_date =>'Date', inbox_cnm =>'COMPOSE NEW MESSAGE', inbox_im =>'Instant Messanger', info_pii =>'PerlDesk Installation Information', info_pfv =>'PerlDesk files version', info_pdv =>'PerlDesk DB-structure version', info_si =>'System Information', info_pv =>'Perl Version', info_os =>'Operating System', info_ss =>'Server Software', info_sn =>'Server Name', info_fp =>'File Path', info_pi =>'PerlDesk Info', info_ps =>'PerlDesk Site', info_pc =>'PerlDesk Community', info_ls =>'LogicNow Site', info_pia =>'PerlDesk is a LogicNow LTD product.', license_l =>'License', license_li =>'License ID', license_sl =>'Staff Limit', license_lin =>'Licensee Information', license_ln =>'License Name', license_lc =>'License Company', license_le =>'License Email', listcalls_tf =>'Ticket Filters', listcalls_fbd =>'Filter by Department', listcalls_ps =>'Please Select', listcalls_fa =>'Filter Assignment', listcalls_lb =>'Logged By', listcalls_stat =>'Status', listcalls_wl =>'When Logged', ms_c_im =>'Instant Messanger', ms_c_imc =>'INSTANT MESSENGER: COMPOSE', ms_c_inbox =>'INBOX', ms_c_user =>'(username)', ms_c_sm =>'Send Message', ms_v_imv =>'INSTANT MESSENGER: VIEW MSG', ms_v_com =>'COMPOSE', ms_v_sent =>'Sent', ms_v_rep =>'REPLY', ms_v_del =>'DELETE', p_d_pu =>'Pending Users', p_d_ea =>'E-mail Address', p_d_app =>'Approve', p_d_dr =>'Decline Reason', p_d_you =>'You have no outstanding users awaiting validation, this may be because you have not set this option in the settings', p_e_pre =>'POP Retrival Email Settings', p_e_apr =>'Automating POP Retrieval
You can use the button below to retrieve emails from your pop email accounts, but it is recommended you automate this by executing the include/pop-email.cgi file periodically using cron.', p_e_anp =>'Add New POP Server', p_e_ph =>'POP HOST', p_e_pu =>'POP Username', p_e_pp =>'POP Password', p_e_pport =>'POP Port', p_e_ans =>'Add New Server', r_d_ch =>'click here', r_d_if =>'if you are not automatically forwarded', settings_s =>'Settings', settings_wbh =>'Web Based Help Desk Configuration', settings_gc =>'General Configuration', settings_hdt =>'HELP DESK TITLE', settings_hdu =>'HELP DESK URL', settings_ud =>'UPLOAD DIRECTORY', settings_iu =>'IMAGE URL', settings_lu =>'LOGO URL', settings_dl =>'DEFAULT LANGUAGE', settings_lan =>'(en | es | fr | gm | no | ru | sw)', settings_df =>'DATE FORMAT', settings_to =>'TIME OFFSET', settings_ct =>'Current time:', settings_oe =>'Outgoing Email', settings_send =>'Sendmail', settings_sp =>'SENDMAIL PATH', settings_smtp =>'SMTP', settings_sa =>'SMTP Address', settings_sap =>'SMTP authentication protocol', settings_sl =>'SMTP login', settings_spass =>'SMTP password', settings_mfn =>'Main \"FROM NAME\"', settings_mfe =>'>Main \"FROM EMAIL\"', settings_etai =>'Email Tracking and Identification', settings_ti =>'TICKET ID', settings_the =>'The fields above allow you to customize the subject line of replies PerlDesk sends out, these are also used for tracking replies and email handling. WARNING: Changing this in an active help desk will result in existing tickets being dealt as new requests rather than replies.', settings_can =>'Check all new emails by:', settings_sat =>'Send attachments to users:', settings_ef =>'Email Footer', settings_you =>'You can add a footer to all outgoing emails below. This can be used for your companies email legal disclaimer or privacy poilicy.', settings_ghd =>'General Help Desk Settings', settings_ap =>'ADMIN PASSWORD', settings_ae =>'ADMIN EMAIL', settings_aon =>'ALERT OF NEW CALLS?', settings_as =>'(as admin this will alert of ALL new calls)', settings_ts =>'Ticket Shading', settings_pr1 =>'PRIORITY 1', settings_pr2 =>'PRIORITY 2', settings_pr3 =>'PRIORITY 3', settings_pr4 =>'PRIORITY 4', settings_pr5 =>'PRIORITY 5', settings_ss =>'Staff Settings', settings_sd =>'STAFF DELETION', settings_dcss =>'DEFAULT CALLS SUB-STATUS', settings_set =>'set on call loging', settings_ssl =>'SUB-STATUS LIST', settings_sbc =>'separated by commas', settings_ucs =>'Users can see sub-status of calls', settings_ucsd =>'Users can see due-date of calls ', settings_uss => "Users shouldn't see tickets assigned to Internal departments" , settings_scrt =>'Staff can respond to usergroup', settings_max =>'MAX DAYS FOR AUTO CLOSE TICKETS', settings_dnod =>'DEFAULT NUMBER OF DAYS FOR AUTO CLOSE TICKETS', settings_al =>'AUTOMATIC LOCKING', settings_ealo =>'ENABLE AUTOMATIC LOCKING OF REQUESTS AFTER A STAFF MEMBER INITIATES A REPLY. THIS HELP TO PREVENT TWO STAFF DEALING WITH THE SAME REQUEST.', settings_ua =>'User Access', settings_kb =>'Knowledge Base', settings_etwo =>'ENABLING THIS WILL ONLY PERMIT ACCESS TO THE KNOWLEDGE BASE TO REGISTERED AND LOGGED IN USERS. ', staff_sa =>'Staff Account(s)', staff_va =>'View Active / Online Staff Members Only', staff_pr =>'Profile', staff_per =>'Performance', staff_res =>'Responses', staff_per_sp =>'Staff Performance', staff_per_ll =>'Last Login', staff_per_rc =>'Requests Closed', staff_per_cs =>'Current Status', staff_per_art =>'Avg Response Time', staff_view_rcb =>'Requests Closed by', staff_view_cal =>'0 Calls', start_pa =>'perlDesk Administration', start_pi =>'perlDesk is a LogicNow Ltd. product.' );